Responsible Gaming at hy77 — We Put Players First
At hy77, we believe that gambling should always be a form of entertainment — not a source of stress, debt, or harm. Our Responsible Gaming programme gives every player on the hy77 platform access to practical tools that keep play in control: deposit limits, session time-outs, cooling-off periods, and full self-exclusion. This page explains every tool available to you and how to reach our support team if you need help. The hy77 platform is strictly for adults aged 21 and above.
Our Commitment to You
Six Pillars of Responsible Gaming at hy77
hy77 is committed to providing a gambling environment that is safe, fair, and transparent. The six principles below guide every decision we make about player protection on the hy77 platform.
Strict 21+ Age Policy
hy77 operates an absolute minimum age policy of 21 years. All new accounts are subject to identity and age verification before any real-money betting or withdrawal is permitted. Accounts found to belong to users under 21 are immediately suspended and reported.
Flexible Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your hy77 account at any time. Limits take effect immediately when you reduce them and after a 24-hour cooling period when you increase them — putting you firmly in control of how much you spend.
Session Time Limits
hy77 allows you to set a maximum session duration so that the platform will automatically notify you — or log you out — once your chosen time limit is reached. This helps prevent the kind of extended, unplanned play sessions that are most associated with problem gambling behaviour.
Time-Out Periods
If you feel you need a short break from gambling, hy77's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be lifted early.
Self-Exclusion
Self-exclusion is hy77's most powerful player protection tool. You can request a self-exclusion of 6 months, 1 year, 3 years, or a permanent exclusion from the hy77 platform. Once applied, self-exclusion cannot be reversed during the chosen period. Contact our support team to activate this option immediately.
24/7 Dedicated Support
Our customer support team is available around the clock, every day of the week. If you are concerned about your gambling habits or the habits of someone you know, our team can discuss the options available to you — including time-outs, deposit limit reductions, and self-exclusion — in a confidential and non-judgmental way.
Age Restriction
hy77 Is Strictly For Adults Aged 21 and Above
Minimum Age Requirement — No Exceptions
In Bangladesh, the minimum legal age for participation in gambling and online betting activities is 21 years. hy77 enforces this requirement absolutely. No account may be opened, funded, or used for betting by any person under the age of 21. This policy is non-negotiable and applies to every registered user on the hy77 platform without exception. Attempts to circumvent the age verification process constitute a serious breach of the hy77 Terms and Conditions and may result in permanent account closure and forfeiture of funds.
Protecting Young People
If you share a device or household with anyone under the age of 21, hy77 strongly recommends taking the following precautions to prevent underage access to the hy77 platform:
- Never share your hy77 login credentials with any other person, regardless of their age.
- Always log out of your hy77 account after each session, especially on shared devices.
- Enable device-level parental controls or parental control software on shared computers, tablets, and mobile phones.
- Keep your account password confidential and change it immediately if you suspect it has been shared or compromised.
- Contact hy77 support immediately at [email protected] if you believe a minor has accessed your account.
How We Verify Age
- National ID card check — All new registrations require submission of a valid Bangladesh National Identity Card (NID) bearing your date of birth.
- Passport verification — International passports are accepted as an alternative proof of age and identity document.
- Birth certificate review — Where an NID or passport is not available, a certified birth certificate may be accepted on a case-by-case basis.
- Automated KYC screening — hy77 uses third-party automated KYC technology to cross-reference submitted documents against national databases.
- Manual review escalation — Where automated checks are inconclusive, documents are reviewed manually by our compliance team before the account is approved.
Account Control Tools
Take Control — hy77 Player Protection Tools
Every hy77 account holder has access to the following responsible gaming tools free of charge. All tools can be activated instantly by contacting hy77 support via live chat or email. Some tools are also accessible directly through your account settings panel once logged in.
Deposit Limit
Set a maximum BDT amount you can deposit per day, per week, or per month. Reductions apply immediately. Increases require a 24-hour waiting period to allow for reflection.
Loss Limit
Set a cap on the maximum net loss you are willing to accept in a given period. Once your loss limit is reached, betting and casino play on your account will be paused until the period resets.
Session Time Limit
Define the maximum number of minutes or hours you wish to spend on hy77 per session. The platform will display a reminder notification when your limit approaches and log you out automatically when it expires.
Reality Check
Enable regular on-screen reminders showing you how long you have been logged in and a summary of your net gaming result for the current session. Reminders can be set at 15-minute, 30-minute, or 60-minute intervals.
Time-Out
Take a short, enforced break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is fully suspended — no login, no deposits, no bets. Cannot be reversed early.
Self-Exclusion
Choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. hy77 will close your account, suspend all marketing, and will not accept any re-registration attempts until the period has fully expired.
Account Activity Review
Request a full statement of your betting history, deposit history, and session logs at any time via the hy77 support team. Reviewing your own activity is one of the most effective ways to stay aware of your gambling habits.
Marketing Opt-Out
At any time, you may request that hy77 stops sending you promotional emails, SMS messages, and bonus notifications. Opting out of marketing does not affect account functionality or your ability to receive service communications.
Deposit Limit Reference
Available Deposit Limit Periods and Default Thresholds
| Limit Period | Default Threshold | Minimum You Can Set | Maximum You Can Set | Status |
|---|---|---|---|---|
| Daily Deposit Limit | No limit (unless set by player) | ৳500 per day | ৳50,000 per day | Available |
| Weekly Deposit Limit | No limit (unless set by player) | ৳2,000 per week | ৳200,000 per week | Available |
| Monthly Deposit Limit | No limit (unless set by player) | ৳5,000 per month | ৳500,000 per month | Available |
All limits are denominated in Bangladesh Taka (BDT). Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period. Contact hy77 support to set or adjust your deposit limits.
Self-Assessment
Are You Gambling Responsibly? Ask Yourself These Questions
Problem gambling can develop gradually and is not always easy to recognise from the inside. The questions below are commonly used in clinical screening tools for gambling disorder. If you answer "yes" to three or more of them, hy77 strongly recommends contacting our support team or seeking independent professional advice.
Have you ever spent more money on gambling than you originally planned or could afford to lose? Occasional overspending happens, but if this is a regular pattern it may indicate that your gambling is becoming difficult to control.
Do you find yourself returning to gambling the day after a loss to try to recover the money you lost? This behaviour — known as "chasing losses" — is one of the most common early warning signs of problem gambling.
Have you ever lied to family members, friends, or a partner about the amount of time or money you spend on gambling? Concealment of gambling activity from loved ones is a significant indicator that gambling may be having a harmful impact on your life.
Do you feel restless, irritable, or anxious when you try to reduce your gambling or take a break? These feelings can be signs of psychological dependence on gambling.
Has gambling ever caused you to neglect important responsibilities at work, in your family life, or in your education? If gambling is displacing core life responsibilities, it has moved beyond the realm of entertainment.
Have you ever borrowed money, sold possessions, or taken other financial measures specifically to fund gambling? Using credit, loans, or personal assets to finance gambling is a serious warning sign that requires immediate attention.
Do you think about gambling frequently throughout the day, even when you are not actively playing? Persistent preoccupation with gambling — planning future sessions, reliving past bets, or calculating potential winnings — is a recognised symptom of gambling disorder.
Concerned About Your Score?
If you answered "yes" to three or more of these questions, please do not wait. Contact hy77 support right now — our team is available 24/7 and can help you activate a time-out or self-exclusion immediately.
You can also reach out anonymously to independent problem gambling support organisations. Seeking help is a sign of strength, not weakness.
Gambling Should Always Be Entertainment
A healthy relationship with gambling means: playing with money you can afford to lose, treating losses as the cost of entertainment, setting firm limits before you start, and walking away when you reach them. hy77's tools exist to help you do exactly that.
Get Help
Support Resources for Problem Gambling
hy77 is committed to connecting players who need help with the right resources. If you or someone you know is struggling with gambling-related harm, the following options are available. All hy77 support services are free and confidential.
hy77 Live Chat Support
Our live chat team is available 24 hours a day, 7 days a week — including Eid, Victory Day, and all public holidays. Average response time is 2–5 minutes. Our agents are trained to handle responsible gaming requests with sensitivity and confidentiality. Live chat support is available in English and Bengali.
Email Support
For non-urgent responsible gaming requests — such as activating a self-exclusion, requesting account activity reports, or adjusting deposit limits — you can email our support team at [email protected]. We aim to respond to all responsible gaming emails within 24 hours.
Independent Counselling
If you would prefer to speak with someone outside of hy77, independent counselling services for gambling disorder are available through mental health practitioners in Dhaka, Chittagong, Sylhet, Khulna, and other major cities across Bangladesh. Your local general practitioner (GP) can refer you to appropriate services.
Warning Signs in Others
Recognising Problem Gambling in a Friend or Family Member
- Unexplained financial difficulties — borrowing money frequently, selling personal items, or struggling to meet everyday expenses despite regular income.
- Increased secrecy — becoming defensive or evasive when asked about activities, finances, or time spent on a phone or computer.
- Mood swings tied to outcomes — noticeable emotional highs following wins and severe distress or irritability following losses.
- Neglecting family and social obligations — missing important family events, failing to fulfil work responsibilities, or withdrawing from social activities.
- Preoccupation with betting — frequently discussing sports odds, casino strategies, or recent bets in a way that appears compulsive rather than recreational.
How to Help
If You Are Concerned About Someone Else
- Approach the conversation calmly — choose a private, quiet moment and express your concern without accusation or judgment.
- Listen without dismissing — allow the person to speak openly about their experience. Acknowledgment is often the first step toward seeking help.
- Encourage professional support — suggest speaking with a GP, a counsellor, or a mental health professional who has experience with gambling-related harm.
- Contact hy77 on their behalf — if the person holds a hy77 account and you believe they are at risk, you may contact hy77 support to report your concern. We will handle the matter in accordance with our responsible gaming procedures.
- Take care of yourself — supporting someone with a gambling problem can be emotionally taxing. Ensure that you also have access to your own support network.
Play Smart. Play Safe. Play at hy77.
hy77 is committed to providing a responsible, enjoyable gaming experience for all eligible players in Bangladesh. Explore our cricket betting markets, slot games, and live casino — all with the player protection tools you need to stay in control. For adults aged 21 and above only.